Most problems have a known answer. Working down this list will usually be faster than waiting for a reply — and if you do open a ticket, it will get resolved sooner.
Before you open a ticket
- Check compatibility — confirm your iPhone, iOS, jailbreak and head unit are supported.
- Check known issues — your problem may already be under investigation, with a workaround.
- Read the FAQ
- Work through troubleshooting — in the order given there; it rules out the common causes fastest.
- Rule out a tweak conflict — if one particular app is involved, disable the third-party tweaks injected into it and try the unmodified app.
DuoDash runs on a jailbroken phone alongside whatever else you have installed, so the first question on any stability report is which piece is actually at fault: DuoDash, the app being bridged, another tweak, or simply more load than the phone can carry. A problem you can still reproduce with unrelated third-party tweaks disabled is substantially easier to investigate — and much quicker to fix.
Get help
Discord — fastest
Open a support ticket in our Discord. Best for troubleshooting, bug reports and compatibility questions.
Join our Discord (opens in a new tab)Email — private matters
Use email for anything involving your purchase, a refund, or your licence or account — things you should not post in a public channel.
Email supportWhat to include
Copy this template and fill it in. Sending it with your first message usually saves a full round trip.
DuoDash version: 1.0.0 iOS version: iPhone model: Jailbreak + version: Rootless / Rootful: Car model: Head unit: Wired / Wireless CarPlay: App being bridged + version: Other tweaks injected into that app: Performance Tweak switches enabled: Video app + resolution (if video is involved): Problem description: Steps to reproduce: Screenshot / video: Crash log (if applicable):